Educational roles are undergoing a significant transformation as AI-powered learning systems increasingly take over content delivery and basic assessments. Automated grading, personalized learning platforms, and AI tutoring systems are reducing the reliance on traditional instructional support positions.

According to projections by the World Economic Forum, up to 20% of educational support roles may be automated by 2030. However, teachers remain indispensable, highlighting the mixed economic signals within the education sector.

At the same time, the need to support multiple locations (including globalization) and distance learning for organizations (e.g., universities, internal and external education/training departments) has been recognized as important for decades.  However, the coronavirus pandemic has made it an essential component for the successful development (education, training) of candidates (e.g., students, internal and external staff). In addition, todays fast paced dynamic workplace environment has driven the need to provide flexible any-time any-place education/training, as well as the digitization of all administrative processes.

These certificates prepare organizations (e.g., managers, teachers, administrators) to be effective educators/trainers in today's multi-location global environment that leverages emerging information technologies (especially AI, blockchain, and security).