Business Process Management (BPM) is the set of concepts, methods, and tools surrounding the definition, implementation, improvement and structuring of processes within and across organizations. The application of new business process automation technologies are providing significant efficiency and effectiveness gains for organizations through the automated coordination of activities, allocation of tasks to process participants, and the integration of applications.
The demand for BPM is further stimulated by opportunities related to ongoing process performance improvement, process outsourcing/offshoring, and the interest in process standards such as BPM CBOK knowledge areas and the knowledge areas that are aligned to the BPM Life Cycle Framework, as well as ITIL and SCOR
BPM is not what it was even a few years ago.
Understanding emerging information technologies and their impact on enhancing business processes, and the roles and responsibilities of IT and non-IT stakeholders in leveraging these emerging technologies in light of the digital transformation will be at the heart of all of the courses.
While going well beyond the traditional BPM models and tools, this certificate will also prepare attendees to complete their Association of Business Process Management (ABPMP) Certification successfully, as well as for more senior level BPM responsibilities. With our candidates largely coming from IT, this Certificate focuses on the important IT process and program management considerations.
Business Process Management skills are in high demand for positions such as Business Analysts, System Integrators, Consultants, Compliance Managers, Process Managers and Owners, CIOs and COOs. BPM/BPR are considered among the most important solutions for leveraging IT’s ability to reduce business expenses, including working with business partners to re-engineer processes in leveraging technologies such as Enterprise resource planning (ERPs), Customer relationship management (CRMs), and newer technologies including robotics process automation (Cognitive Computing), AI, Blockchain, IoT (internet of things), Bring-Your-Own-Infrastructure, and SMAC (Social, Mobile, Business Analytics, and Cloud). In essence, IT is in the business of business process change. Technology alone is not sufficient; strong collaboration with the business to change how they leverage technology is fundamental.
The GIIM courses that focus on emerging technologies (e.g., AI, blockchain, data, Robotics Process Automation; see below) and focus on leveraging and managing the emerging technologies that have a direct impact on BPM/BPR, should also be considered.
